Free shipping on US DOMESTIC orders. Naruto Collection & Pj's are currently Shipping out! *Check FAQ for Production Updates!*

FAQ

Production Update 9/28/22

If you haven't received tracking yet, it will means

We haven’t made it to you on the list with the inventory we’ve received (we had over 500+ orders placed with over 1000+ products needing to be shipped )
 
As soon as we make it to your order you will receive a tracking notification for your order :) 
Thank you so much for being patient! I apologize for the long wait due to customs <3 Appreciate y'all so much
Ria 

Below is our FAQ's:

Do you accept returns or exchanges?

    • We can only accept returns/exchanges for reasons of our fault, e.i. wrong size sent, damaged product, etc. on unworn items with original tags and packaging. If you have any of these issues above with your order, please contact us within 7 days of receiving your package. We cannot accept returns/exchanges for any other reasons.
  • Due to high demand and limited stock, we cannot accept cancellations, returns or exchanges at this time as every order is made specifically to each individual via our Manufacturer.   
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    Will you be restocking sold out items?

  • As of Now, if an Item is sold out, we may do at least 1 more RESTOCK. But chances are it will not be returning, as we want to keep things fresh and move onto another Collection Launch. This may be subject to change in the future, but as of now everything is EXCLUSIVE at each launch.
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    I placed 2 or more separate orders. Will I receive them separately?

  • We do combine orders and ship items all together when possible to reduce our shipping carbon footprint. Items that are on pre-order will not be combined with your ready-to-ship orders.
  • If the order is too big to fit in one shipment, we will split it into multiple shipments.
  • Custom packaging is per shipping address and is while supplies last
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    Need help with something else?

    For all other inquiries, please contact us through the form here, or email us at info@kimotoki.com

    Emails are answered on the Weekdays- Monday-Friday.

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